Education and Experience:
- Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years) or equivalent and relevant combination of education, training, & experience.
- Proven leadership skills to include 5+ years of management responsibility.
- Call and/or Contact Center management or High-volume
healthcare provider oversight experience required.
- Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.
- Strong knowledge of budgeting and forecasting
- Excellent leadership skills
- Strong attention to detail and organizational skills
- Effective verbal and written communication skills
- Excellent problem solving and analytical skills
- Excellent time management skills
- Basic computer skills including Microsoft Office and multi-tasking skills
- Excellent interpersonal skills
- Strong decision making skills
- Ability to coach and mentor staff
- Ability to work in a team environment and/or independently as needed
- Work is performed in an office environment with exposure to electrical office equipment
- Constant interaction with clients/associates required
- Must pay constant attention to detail-visual, mental
- Must be able to multi-task constantly
- Long, varied hours required occasionally
- Daily exposure to high pressure, intense concentration
- Occasional drives to site locations, frequent travels both domestic and international
- Frequently stationary for 6-8 hours per day
- Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
- Moderate mobility required
- Occasional crouching, stooping, bending and twisting of upper body and neck
- Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
- Ability to access and use a variety of computer software developed both in-house and off-the-shelf
- Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
- Frequently interacts with others, relates sensitive information to diverse groups both internally & externally
- Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration
- Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task
- Regular and consistent attendance