Call Center Specialist- Accelerated Enrollment Solutions (AES)

Marketing and Communications
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Minimum Required Education and Experience: 

  • BS/BA Degree or equivalent

  • Requires 3-5 years of large-scale outbound call center experience

  • Requires a minimum of 2-5  years vendor relationship management in the outbound call center industry

Required Knowledge, Skills and Abilities:

  • Proficient with MS-Office Suite (Word, Excel, PowerPoint, Access)

  • Knowledge of inbound and outbound call center strategies

  • Understanding of call center best practices, dialer management, staffing, outbound campaign management and scripting/CRM applications is preferred

  • Understanding of telemarketing rules, regulations and DNC requirements

  • Strong analytical skills with excellent computer skills

  • Excellent interpersonal, verbal and written communication skills  

  • Ability to multi-task in a fast-paced and dynamic environment