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Medical Communications
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Education and Experience:
  • Previous health care or pharmaceutical industry experience that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years) or equivalent and relevant combination of education, training, & experience.
  • Strong leadership skills to include 5+ years of management responsibility.
  • Call and/or Contact Center management or High-volume healthcare provider oversight experience required.
  • Client relationship management experience required
  • Global management and/or collaboration experience ideal
  • Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.
  • Call center experience highly preferred.
Knowledge, Skills and Abilities:
  • Thorough knowledge of budgeting and forecasting
  • Excellent leadership skills
  • Strong attention to detail and organizational skills
  • Effective verbal and written communication skills
  • Excellent problem solving and analytical skills
  • Excellent time management skills
  • Basic computer skills including Microsoft Office and multi-tasking skills
  • Excellent interpersonal and conflict resolution skills
  • Strong decision making skills
  • Ability to coach and mentor staff
  • Ability to work in a team environment and/or independently as needed
Working Conditions and Environment:
  • Work is performed in an office environment with exposure to electrical office equipment
  • Constant interaction with clients/associates required
  • Must pay constant attention to detail-visual, mental
  • Must be able to multi-task constantly
  • Long, varied hours required occasionally
  • Daily exposure to high pressure, intense concentration
  • Occasional drives to site locations, frequent travels both domestic and international
Physical Requirements:
  • Frequently stationary for 6-8 hours per day
  • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
  • Moderate mobility required
  • Occasional crouching, stooping, bending and twisting of upper body and neck
  • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
  • Ability to access and use a variety of computer software developed both in-house and off-the-shelf
  • Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
  • Frequently interacts with others, relates sensitive information to diverse groups both internally & externally
  • Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration
  • Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task
  • Regular and consistent attendance